A
young entrepreneur invested in a state-of-art service station. It was equipped with the latest technology to
provide prompt service to the customers. However to his dismay, no customer entered his venture. The young man tried offering fabulous
discount offers, but in vain!
Eventually,
he hired the services of an expert to identify the reasons for his failure. The
expert arrived at the address – a tall impressive building in the city centre. He too seemed bewildered that business
was dismal in such a prime location. He looked left and he looked right, but he
could not see the service station.
Just then, the young man came to receive him and led him to his service station
on the fourth floor of the building!!
The above story makes greater
sense if interpreted in context of our own behavior with people we meet. We are forever speaking at our own level and plane of thought,
when it would be prudent to speak at the level of the ones we are speaking to.
Ditto for the way we listen.
We need to look at things from the other person’s perspective.
The greatest human quality of empathy is born when we put ourselves in other
people’s shoes. To be better at communication we must align to the
level of the other person, instead of being stuck in an inconvenient level.
To BE BETTER at effective communication...
Adjust to the other person’s level position!
- Pravin K. Sabnis
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